Rubbish Removal Stockwell Customer Privacy Policy
This Privacy Policy explains how Rubbish Removal Stockwell collects, uses, stores and protects personal data relating to customers and prospective customers in the Stockwell area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Rubbish Removal Stockwell customers in the area and to anyone who contacts us to enquire about our services.
Who We Are and Scope of This Policy
Rubbish Removal Stockwell provides waste and rubbish removal services to residential and commercial customers in and around the Stockwell area. For the purposes of data protection law, Rubbish Removal Stockwell is the data controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our services, visit our website, contact us by phone or email, or interact with us in any other way.
Types of Personal Data We Collect
We only collect personal data that is relevant for providing our services, running our business and meeting our legal obligations. The types of personal data we may collect and process include:
Identification and contact details, such as your name, address, email address, telephone number and any alternative contact details you choose to provide.
Service information, such as the address where waste is collected, access details, property type, preferred collection dates and times, and any instructions you give us in relation to a booking.
Communication records, such as emails, phone call details, messages you send through contact forms, and any feedback or complaints you submit.
Billing and payment details, such as invoice information, billing address, payment status and amounts paid. We do not store full payment card numbers. Where card payments are taken, these are processed securely by our payment processors.
Technical and usage data, such as information collected when you visit our website, including your IP address, browser type, device identifiers and basic usage information. This is used to maintain and improve our services and for security purposes.
Any other information you choose to provide to us voluntarily, for example details about special access requirements, photographs of items to be collected, or your preferences for future communication.
How We Collect Your Data
We collect personal data in different ways, including:
Directly from you when you call us, email us, complete a form on our website, make a booking, or speak to our staff in person.
Automatically when you use our website, through technical logs, cookies and similar technologies, to the extent permitted by law.
From third parties, such as payment service providers, where this is needed to confirm and process your payments, or from business partners involved in delivering a service that you have requested.
Lawful Bases for Processing
We will only process your personal data where we have a lawful basis to do so under data protection law. Depending on the context, we rely on the following lawful bases:
Performance of a contract, where processing your data is necessary to provide our rubbish removal services, manage bookings, respond to your service enquiries and fulfil our contractual obligations to you.
Compliance with a legal obligation, where we must process certain data for accounting, tax, health and safety, or regulatory reasons, or to respond to lawful requests from authorities.
Legitimate interests, where we process your data for our reasonable business purposes, such as improving our services, maintaining security, preventing fraud, managing our relationship with you, or sending you limited service-related messages. We balance these interests against your rights and expectations.
Consent, where we rely on your clear permission for specific types of processing, such as certain types of marketing communications. Where we rely on consent, you may withdraw it at any time.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide, schedule and manage rubbish removal and related services you request.
To respond to your queries, requests for quotations and booking amendments.
To manage our relationship with you, including sending confirmations, service updates and important notices relating to your bookings.
To issue invoices, process payments, maintain financial records and handle any refunds or disputes.
To improve our services, including monitoring service performance, conducting basic analytics and reviewing feedback.
To maintain the security and integrity of our systems, prevent fraud and protect our business, staff and customers.
To comply with legal requirements, such as keeping appropriate financial and waste transfer records.
To send you marketing communications about our services where we are permitted to do so by law and where you have not opted out.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties who act as data processors or, in certain cases, as independent data controllers. These may include:
Payment service providers who process your payments securely on our behalf.
IT and cloud service providers who host our systems, emails and data storage.
Customer management and communication tools we use to manage bookings and customer interactions.
Professional advisers, such as accountants or legal advisers, where necessary for our business operations and compliance.
Regulatory bodies, law enforcement agencies and other authorities, where we are legally required to share data or where disclosure is necessary to protect our rights or the rights of others.
Where we use third-party processors, we ensure they are bound by contractual obligations to keep your data secure, process it only in accordance with our instructions and comply with applicable data protection laws.
International Transfers
Where personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to protect your data in accordance with applicable laws.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet any legal, accounting or reporting requirements. In general, we apply the following retention periods:
Customer and booking records are typically retained for a period necessary to manage the customer relationship and for several years afterwards to meet legal and tax obligations.
Financial and invoicing data is kept for the periods required by tax and accounting laws.
Communication records, such as emails and messages, are retained for an appropriate period in order to respond to queries, handle complaints and maintain business records.
Technical and usage data is retained for shorter periods, unless it is needed to investigate security incidents or other issues.
When personal data is no longer required, we will securely delete or anonymise it.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to your personal data. Subject to conditions and legal limitations, these rights include:
Right of access, which allows you to request confirmation of whether we process your personal data and obtain a copy of that data.
Right to rectification, which allows you to ask us to correct inaccurate or incomplete personal data.
Right to erasure, sometimes known as the right to be forgotten, which allows you to request the deletion of your personal data in certain circumstances.
Right to restriction of processing, which allows you to ask us to limit the use of your data in specific situations.
Right to data portability, which allows you to request that certain personal data be provided to you or another controller in a structured, commonly used and machine-readable format.
Right to object, which allows you to object to processing based on our legitimate interests or to direct marketing. We will respect your objection unless we have compelling legitimate grounds that override your interests or where processing is required by law.
Where we rely on your consent, you also have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include restricting access to personal data to staff and service providers who need it for legitimate business purposes and ensuring they are subject to confidentiality obligations. While we take reasonable steps to safeguard your data, no system can be completely secure, and you should take care when providing information online.
Children
Our services are intended for adults and not for children. We do not knowingly collect personal data relating to children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. When we make significant changes, we will take appropriate steps to inform you, which may include updating the date of the policy and making the revised version available to customers.
Contact and Complaints
If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or in your service documentation.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data has not been handled in accordance with applicable law. We encourage you to contact us first so that we can try to resolve any concerns directly.
